“For me, hospitality means making sure everyone feels welcome, seen, and heard. It’s about giving personal attention, listening carefully, and always going the extra mile. In my role, I make sure everything runs smoothly behind the scenes, think ahead, and look for solutions that help our members, visitors, and colleagues.
What I enjoy most about my job is the variety and the interaction with people. No two days are the same, and I get a lot of energy from creating an environment where everyone feels comfortable. My favourite day of the week is Thursday because the office is full of activity, and you can really feel the positive energy and teamwork.
If I could visit one more place in the world, Japan would be at the top of my list because of its exceptional focus on service, respect, and attention to detail. I usually drink my coffee black, but nothing beats a cup that’s been made with care, with a little milk and sugar.”